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Covid-19 has changed our world dramatically. Also the food-services industry has been hit in its very heart and many businesses are threatened in their existence. We all want to go back to normal as quickly as possible, but for the foreseeable future we will need to operate in a market which is ruled by new regulations and restrictions, were guests have new expectations, needs and perceptions and were our teams need to redefine the core value of our business, guest-focus and hospitality.
But lest be honest, going back to the old normal will not be possible. Our sector will need to deal with some fundamental changes as well. To assist you in this journey we offer you our Playbook in which we have collected as many as possible the current views, ideas and solution as first guideline.